We do not accept returns for dental products unless they are faulty or damaged on receipt.

If you have received a faulty or damaged item, please contact us at info@cowellmedi.co.uk within 30 days of receiving your order. We may request photographs or further information to assess the issue before authorising a return.

Implant Exchanges

We are happy to exchange unused and unopened implants for an alternative size or specification, subject to stock availability.

To be eligible for an exchange, the implant must:

• Be unopened and in its original packaging.
• Be returned in the same condition as supplied.
• Be accompanied by proof of purchase.

All returned products will be inspected upon receipt. We reserve the right to refuse an exchange if the packaging has been opened, damaged or the product is not in a resalable condition.

Return Shipping

Customers are responsible for the cost of returning items to us. We recommend using a tracked delivery service, as Cowellmedi UK cannot accept responsibility for items lost or damaged during transit.

Returns should only be sent once authorised by our team.

Please send authorised returns to:

Cowellmedi UK
155 Middletons Lane
Hellesdon
Norwich
Norfolk
NR6 5SF
United Kingdom

If you have any questions regarding a return or exchange, please contact us at info@cowellmedi.co.uk before sending any items back.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cowellmedi.co.uk.